We do not get many returns. Really... You guys are the best! Thus we can handle each return, replacement, partial replacement, or sending missing parts the way it works for you. Already assembled the model and just realized something is missing? Well, send us a note. Bought bunch of models few months ago and just realized something is not right? Again, drop us a note! The item name, order number (from this site, eBay, Amazon or Walmart, etc., as long as the seller is Twilight Kin), day and name of the buyer will help us to locate your order.